Do you want to add free live chat plugin in your WordPress blog? Live Chat plugin allow you to communicate with your customer in real time and help you to support customers by answers their queries.
If you have integrated Google analytics to understand your website visitors, it will be easy for you to convert the visitors into customers interacting with them finding the right choices or solution of their needs.
Live chat is one of most important service for any small business website to improve customer satisfaction and conversion rate. In this guide you will learn how to add and manage free live chat plugin in WordPress blog.
Add Free Live Chat in WordPress Blog
There are many free and premium WordPress live chat plugins that offers many features to improve customer satisfaction and increase sales. In this tutorial you will find completely free live chat plugin named Tawk that powers more than 2 million team & individuals.
Time needed: 10 minutes.
How to Add and Manage Free Live Chat in WordPress
- Create Free Tawk Account
- Add your Website
- Install and Activate Tawk Plugin
1. Create Free Tawk Account
You can easily integrate live chat support in your WordPress website creating free Tawk account. Click this link Sign up to tawk which will take you to Tawk website where you have to click on Sign Up Free button.
You need to fill the details such as email and passwords then click on Signup for free button.
In the next screen, you will be asked to choose your preferred language. Choose the language and click on Next: Create Property button.
2. Add your Website
Tawk ask you to add your website to configure. Type your blog name and blog address then click on Next: Team Members button.
In the next screen, you can add the agents as many you want by entering their email address and assign the roles as admin or agent.
You can see the admin is already added and if you want to add agents you can use add more button and click on Next: Install Widget button to continue.
Note: You can also add agents after completing live chat setup from Tawk dashboard.
Now, the last step is to add the scripts to your WordPress blog or download the plugin to add tawk live chat script. It will be easy to add the script installing Tawk plugin.
3. Install and Activate Tawk Plugin
Plugins makes easy to manage your WordPress website. You can easily add the script using Tawk plugin.
Login to WordPress dashboard and click on Add New under Plugins. Type Tawk in the search box, you will see Tawk.to live chat plugin at the beginning. Click on Install Now button and activate it.
Once activated, you need to click on Settings then Tawk.to to configure the setting. You will see the Tawk dashboard where you have to sign in using Tawk login credential. Enter the email address and password you used while signing up tawk account and click on Sign in button.
You will see the options to choose the property that you have created in Tawk account. In select property option click on drop down and choose the property and keep choose widget option default. Click on Use selected widget button. You will see successful message.
After completion of Tawk live chat configuration in your WordPress website. You can load your website where you will find live chat button at the bottom-right.
Clicking on chat icon will expand the chat where you will see welcome message which is setup automatically for the visitor that comes to your website.
You can edit the messages and configure live chat setting from the Tawk dashboard.
You have successfully installed live chat in your website. If you want to received alert or notification whenever visitor comes to your website then you can install Tawk software in your computer or Tawk apps in your mobile.
Tawk is powerful live chat software that allows you to manage your customers queries easy. Login to Tawk dashboard and you will see the dashboard where you can monitor your real time visitors and start chatting.